Frequently Asked Questions

1. Ordering & Payment

How do I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and other secure payment options.

Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations may not be possible. Please Contact Us as soon as possible for assistance.

Do you offer discounts or promo codes?
Yes! We frequently offer promotions and discounts. Subscribe to our newsletter or check our website for the latest deals.

2. Shipping & Delivery

How long does shipping take?
Shipping times vary based on your selected shipping method. Please see our Shipping Policy for further details.

Do you offer international shipping?
Currently, we only offer shipping within the UK.

How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package.

What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated timeframe, please check your tracking details or Contact Us for assistance.

3. Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition. Please see our Returns Policy.

How do I request a refund?
To request a refund, please Contact Us with your order details. Refunds are processed once we receive and inspect the returned item.

How long does it take to process a return?
Returns are processed within 5-7 business days after we receive the item. Refunds may take an additional 3-5 business days to reflect in your account.

Do I have to pay for return shipping?
Customers are responsible for return shipping costs.

4. Product Information

How can I check the availability of a product?
If a product is out of stock it will be clearly marked as “sold out” on the product page, otherwise, all products shown are in stock and available.

5. Account & Customer Support

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, self-service returns and receive special offers.

How do I reset my password?
Click on "Forgot Password?" on the login page and follow the instructions to reset your password.

How can I contact customer support?
You can reach us via the Contact Us page on the website.

6. Security & Privacy

Is my personal information secure?
Yes, we use advanced security measures to protect your personal data.

Do you store payment information?
No, we do not store payment details. Transactions are securely processed by our trusted payment partners.

How do I unsubscribe from emails?
You can unsubscribe by clicking the "Unsubscribe" link in any of our emails.

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Scented Candles